(a) Facilitation Skills:
When a call received at the Level-I and Level-II, the
receivers welcome the caller by “Greetings” and
facilitate him in presenting the problem in a focused way by
giving a lead to his query in the following way :
Use Easy words
Use short sentences
Give patient listening to understand the local conditions and
situation for the query he raises.
Diagnose the problem by probing the details.
Answering the query at the level of farmer’s knowledge.
with the farmer
Listen actively for content and feeling
Exhibit commitment and interest to convince the farmer
Avoid defensiveness in conversation.
Use personal words in conversation
Relate with local experiences, if possible.
Avoid use of unnecessary and complex words and sentences
Smooth transition in voice
Close call with greetings.
Basic knowledge of key board and
Basic knowledge of Internet
Sending and Receiving E-mails.