PUBLIC GRIEVANCE REDRESSAL SYSTEM OF MANAGE

The objective of Grievance Redressal System of MANAGE is to redress the grievances of officer trainees, students, employees, clients, vendors and the public in general vis-à-vis the services promised in Citizen’s/Client’s Charter of MANAGE. Deputy Director (Admn.) is the designated Grievance Redressal Officer (GRO). The name, designation, address, telephone number and e-mail ID of the GRO are given below. The mechanism of grievance redressal is given as under:

• The grievance received by MANAGE from the complainant is acknowledged through e-mail or post or telephone or SMS, within two days.
• A time period of 15 days is stipulated to redress the grievance. If more time is required to redress any grievance, the same is to be informed to the complainant. Once the action on a grievance is finalized, the same will be communicated to the complainant.
• The GRO has to submit a quarterly report to the Director General regarding the number of grievances received, redressed and pending.
• If the complainant feels that the grievance is not redressed or he/she is not satisfied with the reply/action, the complainant can file an appeal before the Director General.

Grievance Redressal Officer

Dr. N. Balasubramani
Director & Grievance Redressal Officer
National Institute of Agricultural Extension Management (MANAGE)
Rejendranagar, Hyderabad-500030, Telangana, India
Ph: 040-24015422, 9848304024
E-mail: balasubramani[at]manage[dot]gov[dot]in